Refund policy
Our Return Policy
We want you to be completely satisfied with your purchase from Driftlesstools. If for any reason you're not, we're here to help. We offer a straightforward 30-day return policy from the date you receive your order.
1. 30-Day Hassle-Free Returns
You have 30 days after receiving your item to initiate a return.
To be eligible for a return, please ensure:
-The item is in its original, unused condition.
-All original tags and stickers are included.
-The item is in its original packaging.
-You have your order number or proof of purchase ready.
2. How to Start Your Return
Starting a return is simple:
Contact Us : Send an email at driftlesstools@gmail.com or use our contact page, please include your order number and a brief reason for the return.
Receive Your Label : Once your return request is reviewed, we will email you a pre-paid return shipping label and detailed instructions.
Pack & Ship : Securely pack the item in its original packaging, attach the label, and drop it off at the specified carrier.
Refund: Once we receive your return, we will process your refund.
Important : Please do not send items back to us without first requesting a return, as they cannot be accepted.
3. Damaged, Defective, or Incorrect Items
We sincerely apologize if you receive an item that is damaged, defective, or not what you ordered. Please inspect your order upon arrival and contact us immediately at driftlesstools@gmail.com.
For damaged or defective items: We will arrange a replacement to be sent to you at no additional cost and provide a prepaid return label for the faulty item. If preferred, or if the item is out of stock, a refund may be issued instead.
For incorrect items: We will send the correct item right away and provide a prepaid return label for the incorrect item. If preferred, or if the correct item is unavailable, a refund option may also be provided.
4. Non-Returnable Items
To ensure clarity, the following types of items cannot be returned:
Sale Items: All items purchased during a sale event are final sale.
Blemished Items: Products explicitly marked as "blemished," "seconds," or sold "as-is" are sold with their noted imperfections and are non-returnable.
5. Exchanges
The fastest way to get the item you want is to place a new order for it.
Our recommended exchange process:
Return the original item using the standard return process outlined above.
Place a new order for your desired item at any time. This ensures you don't miss out if the item is low in stock.
Once we receive your original return, we will process your refund.
6. Refunds
Here’s what to expect after we receive your return:
Inspection: We will inspect the returned item within 2-3 business days of arrival to ensure it meets our return policy requirements.
Approval: You will receive an email notification once your return has been approved.
Processing: If approved, your refund will be processed and automatically credited to your original payment method within 3-5 business days.
Please note: While we process the refund quickly, it may take additional time for your bank or credit card company to post the refund to your account. If more than 10 business days have passed since we approved your return, please contact us at driftlesstools@gmail.com.
Questions?
If you have any questions about our return policy or a specific order, please don't hesitate to reach out at driftlesstools@gmail.com. We're here to help!